Below are a number of points used as a reference to correctly use this website and booking system:

1^st. SantaClaraHostel provides a reliable and secure system to search for rooms in major cities and tourist locations throughout the world and stay in the same guarantees from its online reservation service. Booking system for accommodation type: Hotel, Hostel, Motel, Pension, Inn, Cottage, B & B, Inn, Private Houses rental, Independent apartments, Guest houses, etc.

2^nd. Rooms and services advertised are consistent with the requirements and laws for such activities in the regions where they are located. Además de cumplir con los requerimientos necesarios de calidad en el servicio y atención al cliente. In addition to meeting the necessary requirements for quality service and customer care.

3^rd. The service of notice and reservation of rooms is unofficial and is in accordance with the laws and requirements for such services.

4^th. The client when making the booking, you must do the online prepayment ten percent of the value of the room to complete the reservation. Una vez en el hospedaje pagará por el valor de la habitación menos el diez por ciento ya pagado previamente online. Once at the lodge will pay for the value of the room less than ten percent and prepaid online. En el caso particular de Cuba, no se efectúa el prepago online, el pago se hace directamente en el alojamiento por la cantidad total de la habitación. In the case of Cuba, the prepayment is not made online, payment is made directly at the hotel for the full amount of the room.

5^th. Once the reservation, the customer will receive by e-mail the staff of the reservation, with the data itself, which must print to file in the lodge at the time of arrival, will also receive confirmation of availability lodging.

6^th. If the accommodation selected by the customer is not available in the requested dates, we will offer more accommodation SantaClaraHostel.com in the same area and with the same conditions and the selected services, which shall have been previously contacted by our staff and meet with available rooms in which customers select one.

7^th. Usually the client, when making the reservation, does not know the routes and timetables of transport services to the city that has done the same for that reason are not sure what time you get to stay, what which could be a prudent time or not. Por tal motivo, no es recomendable en ese momento fijar la hora de llegada al hospedaje y sí hacer una confirmación telefónica al hospedaje, la que puede ser hecha hasta el día antes de la fecha de llegada al mismo. Therefore, it is not recommended at this time on the time of arrival at the lodge and yes make a telephone confirmation to stay, which can be made until the day before the date of arrival there.

8^th. The reservation already made may be canceled by the customer contacting us at: info@santaclarahostel.com. Ten percent of online prepaid is not refundable.

9^th. Our customers will be alerted to changes that take place that violate the service we provide, just as will be contacted to announce new services and offers that arise.